specific features in particular to recognize you, to signal your passage on such or such General Service
My ARSK product is failing. Where do I bring it back?
The store where you bought your product is responsible for after-sales service. Whatever the nature of your warranty, its duration, and the type of product, the store will interface between you and ARSK.
I lost my user manual, where can I get it?
The manuals can be downloaded from our website at the bottom of the product sheet.
I lost an accessory or broke an external part of my product (battery, remote control, facade, cables, etc.) How can I replace them?
Please send your request to the following address: commande@arsk.fr, we will tell you the procedure to follow according to the type of part you are looking for.
How to properly remove the label from the product?
Use a hair dryer to warm up the label glue while gradually pulling on it. Finally, rub with paper towels or a very thin cloth to remove the last residue from the label.
Can i create a stereo pair with two different Arsk 001?
Yes, I can create a stereo pair with two models. However, I will be able to play in multiroom with all the ARSK
Can phantom play music in high-resolution quality?
Yes. Arsk 001 can play files up to 24 bits/96kHz.
What's the warranty on ARSK?
Arsk 001 is covered by a two-year international warranty effective from date of purchase or delivery. For total peace of mind, our Arsk Care package provides an additional three-year warranty (that's five in total) and covers for one incident of accidental damage, subject to additional charge as per recommended rates.
What's the perfect set-up for my Arsk 001?
The optimal Arsk 001 set-up is:
- Between 45 and 90 cm high so it hits you head on
- 30 cm from a wall, so low frequencies bounce back and reinforce immersiveness within the room
- Unencumbered; do not place objects in front of ARSK 001 to avoid obstructing the sound propagation
If in a DUAL set-up, place the speakers between 1.5 and 2.5 m apart and angle the speakers inward 35°.