ARSK logo

FAQ

specific features in particular to recognize you, to signal your passage on such or such General Service

My ARSK product is failing. Where do I bring it back?

The store where you bought your product is responsible for after-sales service. Whatever the nature of your warranty, its duration, and the type of product, the store will interface between you and ARSK.

I lost my user manual, where can I get it?

The manuals can be downloaded from our website at the bottom of the product sheet.

I lost an accessory or broke an external part of my product (battery, remote control, facade, cables, etc.) How can I replace them?

Please send your request to the following address: commande@arsk.fr, we will tell you the procedure to follow according to the type of part you are looking for.

How to properly remove the label from the product?

Use a hair dryer to warm up the label glue while gradually pulling on it. Finally, rub with paper towels or a very thin cloth to remove the last residue from the label.

Can i create a stereo pair with two different Arsk 001?

Yes, I can create a stereo pair with two models. However, I will be able to play in multiroom with all the ARSK

Can phantom play music in high-resolution quality?

Yes. Arsk 001 can play files up to 24 bits/96kHz.

What's the warranty on ARSK?

Arsk 001 is covered by a two-year international warranty effective from date of purchase or delivery. For total peace of mind, our Arsk Care package provides an additional three-year warranty (that's five in total) and covers for one incident of accidental damage, subject to additional charge as per recommended rates.

What's the perfect set-up for my Arsk 001?

The optimal Arsk 001 set-up is:
- Between 45 and 90 cm high so it hits you head on
- 30 cm from a wall, so low frequencies bounce back and reinforce immersiveness within the room
- Unencumbered; do not place objects in front of ARSK 001 to avoid obstructing the sound propagation

If in a DUAL set-up, place the speakers between 1.5 and 2.5 m apart and angle the speakers inward 35°.

Copyright © 2024 Arsk Inc. All rights reserved.

This website uses cookies to enhance your browsing experience and ensure the site functions properly. By continuing to use this site, you acknowledge and accept our use of cookies.

Accept All Accept Required Only